Contact Us

We're here to help. Get in touch and we'll respond as soon as possible.

General Inquiries

Questions about our service or how to get started

hello@vocap.io

Technical Support

Issues with transcriptions or your account

support@vocap.io

Business Plans

Custom solutions for teams and enterprises

sales@vocap.io

Frequently Asked Questions

How long does it take to transcribe an audio file?

Typically, a 1-hour audio file is processed in 2-5 minutes, depending on server load.

What audio formats do you support?

We support MP3, WAV, M4A, MP4, WebM, OGG, FLAC, and AAC. Maximum file size is 500MB.

How accurate are the transcriptions?

Our AI achieves over 95% accuracy for clear audio in supported languages. Background noise may affect quality.

Can I cancel my subscription?

Yes, you can cancel anytime from your dashboard. Your subscription will remain active until the end of the current billing period.

Is my data secure?

Yes. Audio files are processed and immediately deleted. We only store the resulting transcription. We comply with GDPR.